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Shahrinaz Ismail, Dr

  • Shahrinaz 



  • Lecturer

    Email : This email address is being protected from spambots. You need JavaScript enabled to view it.

    Tel : +604 653 3036
    Fax : +604 653 3335
    Room : 631

    School of Computer Sciences, Universiti Sains Malaysia, 11800 USM, Pulau Pinang

    Research Cluster

    Service Computing

 

  • Research Interest

    Agentic AI, Process Mining, Knowledge Management Systems

    SpecializatioN

Conceptual Modelling for Real-World Digital Solutions

  •  

Qualifications

PhD in ICT, Universiti Tenaga Nasional, Malaysia [2014]
Research Topic: Agent-Mediated Personal Knowledge Management: A Bottom-Up Approach to Organisational Knowledge Management
Research Domain: Artificial Intelligence (Software Agent Technology) and Knowledge Management

MSc (IT in Business), University of Lincoln, UK [2004]
Thesis: "How Intranet System Enables Knowledge Management Efforts in a Malaysian Quantity Surveying Firm"

B App Sc (Hons), Universiti Sains Malaysia, Malaysia [1999]
Major: Mathematical Modelling and Computer Modelling (Mathematical Sciences)
Minor: Persuasive Communication (Mass Communication)

Certified Knowledge Manager (CKM) by KM Institute, USA [2019]

HRD Corp Accredited Trainer [2022]

Projects

  • Dana Penyelidikan dan Inovasi MARA (DPIM 2024) Majlis Amanah Rakyat (MARA): Investigating Technology Use in SME Pharmaceutical Companies to Address Non-Compliance in Packaging, as Researcher, RM 20,000, Nov 2024 to Jul 2025 [Completed]
  • CIP SPARK: B-Goolee: A Powerful Thinking Tool for the Blind, as Project Member, RM 100,000, Jan 2024 to Dec 2024 [Completed]
  • UniKL Excellent Research Grant Scheme (UERGS) Universiti Kuala Lumpur (UniKL): Analysis of Student Behaviour on Online Learning Platform, as Researcher, RM 20,000, Dec 2021 to Dec 2023 [Completed]
  • Fundamental Research Grant Scheme (FRGS) Ministry of Higher Education (MoHE): Elucidating the Mechanism of an Effective Online Teaching among Malaysian Educators, as Researcher, RM 71,000, Sep 2021 to Sep 2023 [Completed]
  • UniKL Excellent Research Grant Scheme (UERGS) Universiti Kuala Lumpur (UniKL): IT Utilization and Acceptance Framework for Private Clinics in Malaysia, as Researcher, RM 20,000, Dec 2020 to Dec 2022 [Completed]
  • Collaborative Research Grant (CRG) UTM 2019, Project 4 Universiti Teknologi Malaysia (UTM) and Universiti Kuala Lumpur (UniKL): Development of Internet Ethical Attitude Scale for University Students in Malaysia, as Researcher, RM 20,000 + RM 20,000 Jan 2020 to Dec 2022 [Completed]
  • NAHRIM Research and Development Grant National Water Research Institute of Malaysia (NAHRIM): Research and Development of Smart System for River Rating and Ranking Prediction in Malaysia, as Researcher, RM 303,000 Sep 2020 to Sep 2022 [Completed]
  • MTDC Mini Social Research Grant Malaysian Technology Development Corporation (MTDC): Technologies for Halal Supply Chain Management (HSCM) in SMEs, as Principal Investigator, RM 99,600, Dec 2019 to Jul 2021 [Completed]
  • Cluster Grant Universiti Kuala Lumpur (UniKL): Process Mining Research Cluster (PMineReC), as Principal Investigator, RM 20,000, Dec 2019 to Mar 2021 [Completed]
  • Short Term Research Grant (STRG) Universiti Kuala Lumpur (UniKL): Health Monitoring using Deep Learning and Process Mining Techniques, as Principal Investigator, RM 30,000, Jan 2020 to Dec 2022 [Completed]
  • Short Term Research Grant (STRG) Universiti Kuala Lumpur (UniKL): Measuring Online Self-Regulated Learning Strategies using Educational Process Mining, as Principal Investigator, RM 24,700, Nov 2017 to Oct 2019 [Completed]
  • Short Term Research Grant (STRG) Universiti Kuala Lumpur (UniKL): Deploying the Concept of GUSC to Better Manage the ERP Implementation: Case Study on User Requirement Stage, as Principal Investigator, RM 15,640, Jul 2015 to Oct 2016 [Completed]

Publications

The publications listed below represent research outputs published from 2021 onwards.

2026

  • Ismail, S., Fauzi, N. I. H. ., Siti Haryani Shaikh Ali, Nor Azizah Hitam, & Jacques Morcos. (2026). Agentic AI for Knowledge Management in the Agriculture Community. Journal of Soft Computing and Data Mining, 7(1), 141-151. https://publisher.uthm.edu.my/ojs/index.php/jscdm/article/view/23989 [Scopus Q2]
  • Ismail, S. (2026). Comparative Analysis of Knowledge Management Practices and Challenges: An Observational Study of Two Small and Medium Enterprises (SMEs).Journal of Information and Knowledge Management, 16(1), 41-51. https://doi.org/10.24191/kr80zc13
  • Ismail S., Che Hussin, A.R. Visualisasi Data: Ke arah pengurusan maklumat yang lebih efektif (2026), Shazz Initiative Resources: Alor Setar, Kedah, April 2026. ISBN: 978-629-95916-2-7
  • I. H. Fauzi, Z. Musa, N. A. N. M. Izeham, S. Ismail, "Object Detection Using Midrange Exploration Exploitation Searching Particle Swarm Optimization in Surveillance Challenges", 2025 IEEE 9th International Conference on Software Engineering & Computer Systems (ICSECS), Pekan, Pahang, Malaysia, 2025, pp. 310-314, doi: 10.1109/ICSECS65227.2025.11278979. [Scopus]
  • Ismail, H., Mohd Ezani, M.F., Ismail, S., Salleh, M.S., Nor'a, M.N.A., "A Comparative Analysis of REST and GraphQL Under AES-128 and AES-256 Encryption Across Varying Load Conditions, International Conference on Computer", Information Technology and Intelligent Computing 2026 (CITIC 2026), 5-7 May 2026, MMU Cyberjaya.
  • Ismail, S., Jamaludin, N., Shaikh Ali, S.H. (2026). "A Proactive Institutional Intelligence Framework: Transitioning from Reactive Reporting to an Integrated Knowledge Management Ecosystem". Communications in Computer and Information Science. Springer, Cham. [In press] [Scopus]
  • Shaikh Ali, S.H., Ismail, S. (2026). "Autonomous Knowledge Agents for Institutional Performance Analytics in Higher Education: A Social Presence-SECI Framework with AI Tutoring". Communications in Computer and Information Science. Springer, Cham. [In press] [Scopus]
  • Shaikh Ali, S.H., Ismail, K., Ismail, S. (2026). "Knowledge Representation Issues and Reasoning Framework for OBE Assessment and Analytics in Higher TVET Institutions". Communications in Computer and Information Science. Springer, Cham. [In press] [Scopus]

2025

  • S. Ismail, H. N. K. Anwar, K. Ahmad, "Enhancing Cognitive Engagement and Inclusion for the Blind and Visually Impaired Through Sensor-Based Board Game", TENCON 2025 - 2025 IEEE Region 10 Conference (TENCON), Kota Kinabalu, Malaysia, 2025, pp. 983-987, doi: 10.1109/TENCON66050.2025.11375017. [Scopus]
  • Ismail, S. (2025). Comparative Analysis of Knowledge Management Practices and Challenges: An Observational Study of Two Small and Medium Enterprises (SMEs). In: Azizan, A., Mat Diah, N., Idrus, Z., Ismail, K.N. (eds) E-Proceedings of Seminar on Information Retrieval and Knowledge Management 2025 (SIRKM'25), UiTM.
  • H. Ismail, M.F. Mohd Ezani, S. Abd Razak, M.F. Abdullah, M.S. Mozamir, S. Ismail, M.N.A. Nor’a (2025). A Dual-Role Gamified Framework for Peer Code Review in Classroom Settings. International Journal of Research and Innovation in Social Science (IJRISS), 9(08), 5661-5670. https://doi.org/https://dx.doi.org/10.47772/IJRISS.2025.908000459 [ERA]
  • Mukhlas, A., Ismail, S., Talip, B.A., Mustapha, J.C. (2025). Knowledge Representation and Reasoning for Pharmaceutical Packaging Compliance: A Preliminary Study. In: Uden, L., Ting, IH. (eds) Knowledge Management in Organisations. KMO 2025. Communications in Computer and Information Science, vol 2562. Springer, Cham, pp. 3-14. https://doi.org/10.1007/978-3-031-95898-4_1 [Scopus]
  • Ismail, S., Ismail, M.H., Jamaludin, N., Hitam, N.A. (2025). Knowledge-Based Multi-agent Reinforcement Learning for Ambiguity Mitigation in Course Moderation Process. In: Uden, L., Ting, IH. (eds) Knowledge Management in Organisations. KMO 2025. Communications in Computer and Information Science, vol 2562. Springer, Cham, pp. 341-352. https://doi.org/10.1007/978-3-031-95898-4_24 [Scopus]
  • A. Basaruddin, B. A. Talip, S. Ismail, "kXpert Profiling System using Unsupervised Keyword Extraction", 2025 19th International Conference on Ubiquitous Information Management and Communication (IMCOM), Bangkok, Thailand, 2025, pp. 1-8, doi: 10.1109/IMCOM64595.2025.10857531 [Scopus]
  • H. Ismail, S. Ismail, M.N.A. Nor'a, J.J. Sijore and A.H. Hamid (2024) “A Systematic Literature Review on Recent Peer Code Review Implementation in Education”, 2024 IEEE International Conference on TVET Excellence & Development (ICTeD), Melaka, Malaysia, 2024, pp. 13-19, doi: 10.1109/ICTeD62334.2024.10844661 [Scopus]
  • Husin, H. S., Shaikh Ali, S. H., Abdul Rauf, U. F., Ismail, S., & Evi Yulianti. (2024). Multiple Regression Analysis for Online Teaching Effectiveness. Journal of Advanced Research in Applied Sciences and Engineering Technology, vol. 62, No. 2, pp. 56–65. https://doi.org/10.37934/araset.62.2.5665 [Scopus Q2]

2024

  • Mukhlas, A., Ismail, S., Jaafar, J., Talip, B., Mustapha, J.C. (2024). Advancements in Technology for Pharmaceutical Packaging: A Review of Technology, Contributions, and Applied Areas. In: Khamis, R., Buallay, A. (eds) Board Diversity and Corporate Governance. CSR, Sustainability, Ethics & Governance. Springer, Cham. https://doi.org/10.1007/978-3-031-53877-3_21 [Scopus]
  • J. Jaafar, S. Ismail, A.H. Mohamad, M. Abd Rahman, N.A. Kamarulzaman, Z. Hassan, M.F. Amin Roslee (2024) "Strategic Improvement Model on Document Management Process for a Non-Digital Hospital", in: Khamis, R., Buallay, A. (eds) Board Diversity and Corporate Governance. CSR, Sustainability, Ethics & Governance. Springer, Cham. https://doi.org/10.1007/978-3-031-53877-3_24 [Scopus]
  • Ismail, S., Khant, K.L. (2024). Opinion Mining System for Influence Detection Using Machine Learning to Secure Business Reputation. In: Ghazali, R., Nawi, N.M., Deris, M.M., Abawajy, J.H., Arbaiy, N. (eds) Recent Advances on Soft Computing and Data Mining. SCDM 2024. Lecture Notes in Networks and Systems, vol 1078. Springer, Cham. https://doi.org/10.1007/978-3-031-66965-1_22 [WOS, Scopus]
  • Ismail, S., Md Mohiuddin, G. (2024). Mining of Self-Regulated Learning Process Model in Online Environment. In: Uden, L., Liberona, D. (eds) Learning Technology for Education Challenges. LTEC 2024. Communications in Computer and Information Science, vol 2082. Springer, Cham, pp. 191-200. https://doi.org/10.1007/978-3-031-61678-5_14 [WOS, Scopus]
  • Ismail, S. (2024). Enabling Knowledge Management Culture During the Pandemic: Preliminary for the Post-pandemic Effect. In: Uden, L., Ting, IH. (eds) Knowledge Management in Organisations. KMO 2024. Communications in Computer and Information Science, vol 2152. Springer, Cham, pp. 100-111. https://doi.org/10.1007/978-3-031-63269-3_8 [WOS, Scopus]
  • Allias, D. A. Kadir, A. M. Abdullahi, S. Ismail (2024) “Behind the Scenes: An Explainable Artificial Intelligence (XAI) on the Service Classification of the 5G/B5G Network,” 2024 3rd International Conference on Digital Transformation and Applications (ICDXA), Kuala Lumpur, Malaysia, 2024, pp. 167-172, doi: 10.1109/ICDXA61007.2024.10470665.
  • S. Ismail, S.A. Mostafa, Z. Baharum, A. Erianda, M.M. Jaber, M.A. Jubair & M.H. Adiya (2024) "Software Agent Simulation Design on the Efficiency of Food Delivery", International Journal on Informatics Visualization (JOIV), Vol. 8, No.1, pp. 190-197. doi: 10.62527/joiv.8.1.2648 [Scopus]
  • Ismail, S., Ali, S. H. S. (2024). Agent-mediated Knowledge Recovery: The Case of Turnover-induced Knowledge Loss in a Knowledge-intensive Institution. International Journal of Academic Research in Business and Social Sciences, Vol. 14, No. 1, pp. 1033–1045. [ERA]
  • M. Abdullahi, S. A. Htet, N. N. N. Naing, M. S. Hossain, S. Ismail, M. A. M. Zaaba (2024) "A Prediction of Customer Segmentation using Random Forest in RapidMiner," 2023 IEEE 21st Student Conference on Research and Development (SCOReD), Kuala Lumpur, Malaysia, 2023, pp. 33-38, doi: 10.1109/SCOReD60679.2023.10563451.
  • M. Abdullahi, N. N. N. Naing, M. S. Hossain, S. A. Htet, S. Ismail, S. L. Mahadzir (2024) "A Comparison of Weight Initializers in Deep Learning," 2023 IEEE 21st Student Conference on Research and Development (SCOReD), Kuala Lumpur, Malaysia, 2023, pp. 97-101, doi: 10.1109/SCOReD60679.2023.10563215.

2023

  • S. Bukhari, J. Jaafar, S. Ismail (2023) "Information Technology Utilization and Acceptance Framework for Private Clinic in Malaysia: CLIMS (Clinical Information Management System)". In: Mansour, N., Bujosa Vadell, L.M. (eds) Finance, Accounting and Law in the Digital Age. Contributions to Management Science. Springer, Cham. https://doi.org/10.1007/978-3-031-27296-7_10 [Scopus]
  • S. Ismail, R. Islam, H. Abd Jalil Safuan, Z. Kedah (2023) "Digitalisation of Micro-Enterprises: Data Acquisition for Sustainability Governance", AIP Conference Proceedings 2808, 070002 (2023), https://doi.org/10.1063/5.0134887 [Scopus]
  • S. Bukhari, J. Jaafar, S. Ismail (2023) "Validation of Clinical Information Management System (CLIMS) Conceptual Framework using PLS-SEM Technique", Telematique, Vol. 22, No. 1, pp. 525-535. ISSN: 1856-4194.
  • Jaafar, J., S. Ismail, A. Saifullah, et al. (2023) "Framework Development of the Internet Ethical Attitude Scale for University Students", in Alareeni, B., Hamdan, A., Khamis, R., Khoury, R.E. (eds) Digitalisation: Opportunities and Challenges for Business. ICBT 2022. Lecture Notes in Networks and Systems, Vol. 621. Springer, Cham, pp. 868-878. doi: 10.1007/978-3-031-26956-1_81[Scopus]
  • S. Atmauswan, S. Ismail, N.A. Hitam, A.M. Abdullahi, M. Al-Sarem, M. (2023) "A Comparison Study of Machine Learning Algorithms for Credit Risk Prediction". In: Saeed, F., Mohammed, F., Mohammed, E., Al-Hadhrami, T., Al-Sarem, M. (eds) Advances on Intelligent Computing and Data Science. ICACIn 2022. Lecture Notes on Data Engineering and Communications Technologies, vol 179. Springer, Cham. https://doi.org/10.1007/978-3-031-36258-3_13 [Scopus]
  • Ali, S. H. S., Ismail, S., Omar, Y. (2023). Intention of learners to continue online learning using the extended TAM framework. International Journal of Innovative Research and Scientific Studies, 6(4), 927–935. https://doi.org/10.53894/ijirss.v6i4.2095 [Scopus Q2]

2022

  • O. Shuriye, S. Ismail (2022) "Understanding the Economic Needs of Baling Residents through Targeted Need Assessment Study", Journal of Social and Cultural Studies (JSCS) – formerly known as Australian Journal of Islamic Studies, Vol. 12, pp. 6-21.
  • S. Husin, S. Ismail (2022). "Exploring Process Mining for Analyzing User Navigation Behavior", 3rd International Conference of Information & Communication Technology 2021 (ICICTM 2021), AIP Conf. Proc. 2617, pp. 020004-1–020004-8. ISBN: 978-0-7354-4255-9. doi: 10.1063/5.0119668 [Scopus]
  • Saifullah, W.N. Wan Zakaria, M.Masrom, N.R. Mohdali, N.Abd Rahim, N.N Nik Mohamed, J. Jaafar, S. Ismail (2022). "Gender Differences in Computer and Internet Ethics Among University Students in Malaysia", Proceedings of Razak Annual Technology Policy and Informatics Seminar (RATIPS2022), pp. 96-100. ISBN: 978-967-16755-6-4.
  • S. Ismail, N.F. Othman, "Digital Halal Logistics: The Perspective of Food Delivery Riders", The Asian Journal of Technology Management (AJTM), Vol. 15, No. 2, pp.113-125. http://dx.doi.org/10.12695/ajtm.2022.15.2.2
  • W. Aditya, S. Ismail, N. Allias, "Implementation of Intelligent Chatbot in Student Portal: A Systematic Literature Review", 2022 International Visualization, Informatics and Technology Conference (IVIT), Kuala Lumpur, Malaysia, 2022, pp. 47-51. doi: 10.1109/IVIT55443.2022.10033367.
  • Mukhlas, B. A. Talip, J. Che Mustapha, S. Ismail, "Industry 4.0 (IR 4.0) for Pharmaceutical Industry: An Exploratory Review", 2022 International Visualization, Informatics and Technology Conference (IVIT), Kuala Lumpur, Malaysia, 2022, pp. 103-109. doi: 10.1109/IVIT55443.2022.10033386.
  • S. Ismail, "Personalised Geriatric Health Monitoring: The Need for Process Mining Approach", 2022 International Visualization, Informatics and Technology Conference (IVIT), Kuala Lumpur, Malaysia, 2022, pp. 143-147. doi: 10.1109/IVIT55443.2022.10033359.
  • Z. Mfaki. S. Ismail, "Systematic Literature Review for Telehealth System in Monitoring Heart Failure for Midlife Individuals", 2022 International Visualization, Informatics and Technology Conference (IVIT), Kuala Lumpur, Malaysia, 2022, pp. 208-212. doi: 10.1109/IVIT55443.2022.10033385.
  • A. Azkiya Aziz, S. Ismail, and N. Allias (2022) "Deep Learning in Face Recognition for Attendance System: An Exploratory Study", Journal of Computing Research and Innovation (JCRINN), Vol. 7, No. 2, pp. 74-81. eISSN: 2600-8793. doi: 10.24191/jcrinn.v7i2.288
  • S. Nabi, S. Ismail (2022) "Securing Access to Education for Underprivileged Children in Bangladesh: An Exploratory Review on Feasible Technology", International Journal of Education and Pedagogy (Special Issue), Vol. 4, No. 3, pp. 177-187. ISSN: 2682-8464. Available at: https://myjms.mohe.gov.my/index.php/ijeap/article/view/19644.
  • Kannan, H.A. Abdul Halim, K. Ramakrishnan, S. Ismail, D.R. Wijaya (2022) "Machine learning approach for predicting production delays: a quarry company case study", Journal of Big Data, Vol. 9, No. 94. https://doi.org/10.1186/s40537-022-00644-w [WOS Q1]
  • S. Husin, S. Ismail, S.H. Shaikh Ali, and U.F. Abdul Rauf (2022) "Conceptual framework of factors affecting online teaching", International Journal of Innovative Research and Scientific Studies, Vol. 5, No. 4. ISSN: 2617-6548. https://doi.org/10.53894/ijirss.v5i4.874 [Scopus Q2]
  • S. Ismail, S. Ismail (2022) "A Preliminary Study of Cashless Payment Face Recognition System Development in Malaysia", Proceedings – 16th International Conference on Ubiquitous Information Management and Communication (IMCOM), 2022, pp. 1-5, doi: 10.1109/IMCOM53663.2022.9721723. [WOS]
  • S. Ismail, N. Nazarudin, M.Z. Muhamad, "Governance of Halal Logistics Compliance", Journal of Contemporary Islamic Studies, Vol. 8, No. 3 (Special Issue), pp. 1-20. https://doi.org/10.24191/jcis.v8i3.6
  • R. Islam, Z. Kedah, H. Abd Jalil Safuan, S. Ismail (2022) "A Conceptual Framework for Digitalising Microenterprises to Cope with the COVID-19 Pandemic", International Journal of Learning and Development, Vol. 12, No. 2, Macrothink Institute, pp. 57-66. doi: 10.5296/ijld.v12i2.19395 [Scopus]

2021

  • S. Ismail, N. Nazarudin, F. J. Francis, and M. Z. Muhamad (2021) "Traceability-Technology-Training (3T) Framework for Halal Logistics at Small Medium Enterprises", Proceedings – 7th International Conference on Research and Innovation in Information Systems (ICRIIS), 2021, pp. 1-6, doi: 10.1109/ICRIIS53035.2021.9617030.
  • S. Husin, S. Ismail, U.F. Abdul Rauf, S.H. Shaikh Ali, and N. Ruza (2021) "Readiness among Teachers for Online Teaching during Pandemic Covid-19 in Malaysia: An Exploratory Study", Proceedings – 2nd Auckland International Conference on Social Sciences, Education, Entrepreneurship and Technology 2021 (AICSEET 2021), 24-25 Nov 2021, Auckland, New Zealand, pp. 149-157. ISBN 978-0-473-60843-9
  • Ismail, S., Mazuki, H., Husin, H.S. (2021) "Agent-mediation in RADT Framework for Self-Quarantine Monitoring", Proceedings – ISAMSR2021: 4th International Symposium on Agents, Multi-Agents Systems and Robotics, 2021, pp.13–19.
  • Husin, H.S., Ismail, S., "Agent-mediated Recommender System with Detect-Determine-Direct Model for News Website", Proceedings – ISAMSR2021: 4th International Symposium on Agents, Multi-Agents Systems and Robotics, 2021, pp.7–12.
  • Khaleefah, S.H., Mostafa, S.A., Mustapha, A., Nasrudin, M.F., Ismail, S. (2021) "Exploring the Roles of Agents and Multi-Agent in Image Feature Extraction", Proceedings – ISAMSR2021: 4th International Symposium on Agents, Multi-Agents Systems and Robotics, pp.76–83.
  • Kashinath, S.A., Mostafa, S.A., Mustapha, A., Fudzee, M.F., Ismail, S. (2021) "Exploring the Role of Agent and Multi-Agent in Data Fusion Systems", Proceedings – ISAMSR2021: 4th International Symposium on Agents, Multi-Agents Systems and Robotics, pp.51–58.
  • Faizan, M., Zuhairi, M.F., Ismail, S. (2021) "Process discovery enhancement with trace clustering and profiling", Annals of Emerging Technologies in Computing Vol. 5, No. 4, pp.1–13. [Scopus Q2]
  • Ismail S., Tumin, F. (2021) "Simulating Get-Understand-Share-Connect Model using Process Mining", Advances in Science, Technology and Engineering Systems Journal Vol. 6, No. 1, pp.1040-1048. ISSN 2415-6698. [Scopus]
  • Ismail S., Ahmad Suhaimi, A.A. (2021) "Knowledge Map for kXpert: Humanising the Quest of Finding Experts", in Proceedings of the Knowledge Management International Conference (KMICe) 2021, February 1, Virtual.
  • Ismail, S., Jamaludin, N., Mostafa, S.A. (2021) "Do you trust me? - The Outlook of Belief, Desire and Intention in the Fourth Industrial Revolution", in Proceedings of the Knowledge Management International Conference (KMICe) 2021, February 1, Virtual.
  • Mukhlas, A., Nadarajan, S.V., Ismail, S. (2021) "A New Model of Packaging Design Process for Pharmaceutical: A Conceptual Paper", Proceedings – 2020 IEEE EMBS Conference on Biomedical Engineering and Sciences (IECBES2020), March 1-3, Langkawi, Malaysia (Virtual), pp. 421–426. [WOS]
  • Husin, H.S., Ismail, S. (2021) "Process mining approach to analyze user navigation behavior of a news website", ACM International Conference Proceedings Series - 4th International Conference on Information Science and Systems, March 17-19, United Kingdom (Virtual), pp.7–12.
  • S. Ismail, A.A. Ahmad Suhaimi (2021) "Conceptual Framework of Kxpert: Knowledge-Based Information Retrieval for Expert Profiling", Turkish Journal of Computer and Mathematics Education, Vol. 12, No. 3, pp. 2064-2070. ISSN 1309-4653. https://doi.org/10.17762/turcomat.v12i3.1075 
  • S. Ismail, S. Ismail (2021) "Embedding Crowd-Vote as Knowledge Source to Support Decision Making on University Program Selection", Turkish Journal of Computer and Mathematics Education, Vol. 12, No. 3, pp. 2120-2128.
  • S. Ismail, S. Ismail (2021) "Teaching Approach using Microsoft Teams: Case Study on Satisfaction versus Barriers in Online Learning Environment", Journal of Physics: Conference Series, Vol. 1874, No. 1. [Scopus]
  • Mazuki, S. Ismail (2021) "Tracker and Monitoring System for Self-Quarantined Individuals", Journal of Computing Technologies and Creative Content (JTeC), Vol. 6, No. 2, pp.27-32.

Supervision

The list below is limited to research-based postgraduate supervision:

  • External Co-Supervisor: Amalia@Amelia Mukhlas, PhD in IT, UniKL MIIT
  • External Co-Supervisor: Sehrish Habib, PhD in IT, UniKL MIIT
  • Co-Supervisor: Fahad Shah Bukhari, Master in IT (by Research), UniKL [Graduated 2023]
  • Co-Supervisor: Muhammad Faizan, Master in IT (by Research), UniKL [Graduated 2021]
  • Main Supervisor: Mohamad Hasbullah Abu Bakar, Master in IT (by Research), UniKL [Graduated 2020]
  • Adjunct Co-Supervisor: Dr Sarerusaenye Ismail, PhD in Technology, APU [Graduated 2019]

Teaching

The list below is limited to courses taught at Universiti Sains Malaysia (USM) and does not include teaching experience at other institutions:

  • CDS513 Predictive Business Analytics [Master Level]
  • CDS511 Consumer Behavioural & Social Media Analytics [Master Level]
  • CMT425 Enterprise Architecture and Systems [Bachelor Level]

Recognition & Leadership

  • Session Co-Organizer: Special Session 4 on Data Governance and Knowledge Management, at the 7th International Conference on Information Retrieval and Knowledge Management (CAMP 2026) by PECAMP, 12-13 Aug [2026]
  • Technical Co-Chair: Pacific Asia Conference on Information Systems (PACIS 2025) by MyAIS, 5 - 9 Jul [2025]
  • Committee: Doctoral Consortium for Information Systems, under PACIS 2025 by MyAIS+AIS, 4 - 6 Jul [2025]
  • Jury: Engineering Innovation & Exhibition 2025 (EIE 2025), Fakulti Kejuruteraan, UPM, 2 Jul [2025]
  • Industry Forum Speaker: "Ethics in Software Engineering and Technology in the Digital Age", organized by FTMK, UTEM, Melaka, 18 Jun [2025]
  • Speaker: "Demonstrasi Inovasi Inklusif B-Goolee: Memecah Batasan, Mencipta Peluang" Pocket Talk by MOSTI at Program Madani Rakyat 2025, Lumut, Perak, 14 Jun [2025]
  • Project Leader: Gold Medal, ITEX'25 for "Empowering Higher-Order Thinking Skills of the Blind and Visually Impaired Children through Social Inclusive Innovation of B-Goolee", 29-30 May [2025]
  • Speaker: "Augmenting FYP with Process Mining", organized by UniKL MIIT, 23 Apr [2025]
  • Jury: FYP Showcase 2023 by APU School of Computing and School of Technology [2023]
  • Jury: Young Innovators Challenge 2023: Kedah Maker Fair [2023]
  • Jury: TISSA-UUM Integrated Case Study Open Exhibition [2023]
  • Managing Editor: Albukhary Social Business Journal (ASBJ) [2022–2023]
  • Managing Editor: Journal of Computing Technologies and Creative Content (JTeC) [2016–2021]
  • Jury: IIDEL Competition, at the International University Carnival on E-Learning (IUCEL 2019) [2019]
  • Jury: International Research and Innovation Symposium and Exposition 2018 by UTHM [2018]

Consultancy

[My consultation works will be updated soon]

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